Account & sign-in
账户与登录
Help with Apple or Google sign-in, access, and account security.
解决 Apple 或 Google 登录、访问和账户安全问题。
Here when you need a hand需要帮助时，我们在这里
Get help with Phronetic
Phronetic 用户支持
Find quick answers, protect your account, or reach the people who can help.
查找常见问题答案、保护账户，或联系我们获得帮助。
Email support发送支持邮件We aim to reply within 2 business days.
我们会尽量在 2 个工作日内回复。
Start here
从这里开始
What can we help with?
我们可以提供哪些帮助？
Conversations & activities
对话与活动
Troubleshoot chat, voice input, summaries, and reflection tools.
排查聊天、语音输入、摘要和反思工具问题。
Privacy & data
隐私与数据
Learn how Phronetic handles information or ask a privacy question.
了解 Phronetic 如何处理信息，或咨询隐私相关问题。
FAQ
Common questions
常见问题
I cannot sign in. What should I try?无法登录时该怎么办？
Check your connection, update Phronetic, and retry the same Apple or Google sign-in method you originally used. If the problem continues, email us with your device type and the approximate time of the error. Never send your password or verification code.
请检查网络、更新 Phronetic，并使用最初注册时相同的 Apple 或 Google 登录方式重试。如问题持续，请通过邮件告知设备类型和大致报错时间。请勿发送密码或验证码。
Why is voice input unavailable?为什么无法使用语音输入？
Voice input needs microphone and speech-recognition permission. Review Phronetic permissions in your device settings, then reopen the app.
语音输入需要麦克风和语音识别权限。请在设备设置中检查 Phronetic 权限，然后重新打开应用。
Can Phronetic provide therapy or medical advice?Phronetic 能提供心理治疗或医疗建议吗？
No. Phronetic offers emotional support and self-reflection tools. It does not diagnose conditions, provide psychotherapy or medical treatment, or replace a qualified professional.
不能。Phronetic 提供情绪支持和自我反思工具，不进行诊断，不提供心理治疗或医疗服务，也不能替代合格的专业人士。
How do therapist suggestions work?治疗师建议是如何产生的？
Phronetic filters and explains suggestions using preferences you provide and available therapist profile information. Suggestions do not guarantee availability, outcomes, insurance coverage, or therapeutic fit. Any care relationship is directly between you and the independent clinician.
Phronetic 会根据您提供的偏好和已有的治疗师资料筛选并解释建议。建议不保证档期、效果、保险覆盖或匹配程度。任何治疗关系均由您与独立执业的治疗师直接建立。